Frequently Asked Questions

VES is working directly with the VA to expedite your compensation and pension exam. Our providers perform the same exams as a clinician at a VA facility. VES clinicians are trained and certified under strict VA guidelines and these exams are offered at a private facility.

No. This exam is to evaluate your medical condition for your compensation and pension claim with the VA. Our providers will not provide treatment for your condition.

The VA provides us with all relevant records that are part of your claim file. If you have records you have never submitted to the VA, please make sure you send them to the VA as soon as possible so they can be included with your claim file.

Family members, caregivers and significant others are permitted to accompany you to your exam. Some of our facilities have limited space in the waiting rooms and exams may take anywhere from 20 minutes to several hours, depending on the number of topics to be discussed. It’s best to limit the number of additional attendees to these appointments whenever possible.  If you have any questions about who can accompany you, or how many people can accompany you, please call the VES Contact Center at 1-877-637-8387. A VES contact center agent will forward your question to the appropriate facility for an answer. Once we receive direction from the facility, we will call you to follow-up.

NOTE:  During the pandemic space is often more limited due to social distancing requirements and therefore, we are encouraging Veterans to limit those accompanying them to exams to just a caregiver when assistance is needed.

Out of consideration for other Veterans, service members and our providers, please notify the VES Contact Center, as soon as possible, if you are unable to attend your scheduled evaluation.

To speak with one of our Contact Center agents, contact VES by phone at 1-877-637-8387 or online at VES Contact Us to submit a question.

Yes. Veterans and service members with certified service animals are welcome to bring them to examinations; however, some of our providers and clinic staff may have allergies. If you plan on bringing a service animal, please let us know ahead of time so we can confirm with the provider and facility. We will ensure you are scheduled with a provider that is comfortable with service animals accompanying you for exams.

With advanced approval from the VA, VES arranges transportation to and from compensation exams for Veterans and service members residing in the US. Any of these must be true:
• You are wheelchair or scooter bound
• You are an amputee
• You are visually impaired or blind

 

Some transportation requests can also be approved by the VA if you do not fit the criteria above.  Please send an email to our VES Transportation Team at  VESTransportationrequests@vesservices.com with a detailed description of your transportation need and we will send a request on your behalf to the VA. Once the request is sent, you will be contacted by a member of the VES Logistics Coordinator team and informed of the VA’s response in 1-3 business days.

Once your exam is complete, the provider submits your exam report to VES. We review the report to ensure everything is complete. There may be situations when additional appointments may be required by the VA. If no additional information or exams are needed, VES sends the provider’s report to the VA for use in your rating determination. Our goal is to expedite the claim process as much as possible to ensure your claim is resolved promptly.

Yes. The VA provides copies of your examination report.

Here’s how to obtain a copy of your report:

  • Contact your local VA regional office.
  • Call VA at 800-827-1000 and request an appointment to view your file.
  • Have your service representative request a copy for you from the VA.

Yes. VA reimburses Veterans and service members residing in the U.S. $0.415 per mile for travel to and from all scheduled appointments. Veterans and service members residing overseas are not eligible for travel reimbursement.

Request a copy of your diagnostic results through the VA website.

VES is not allowed to release diagnostic results unless they are critical or abnormal, in which case, we will notify you right away.

No. VES will contact the provider on your behalf. This allows us to keep detailed accounts of communication related to your appointment(s) and ensure your case is accurate and always updated.

No. VES will contact the provider on your behalf. This allows us to keep detailed accounts of communication related to your appointment(s) and ensure your case is accurate and always updated.

No. All providers and diagnostic facilities work directly with VES. You should never pay for any part of your VES examination or diagnostic testing. You also do not have to provide your private insurance information to an examiner or diagnostic facility when you are scheduled through VES.

If you receive a bill or are asked to pay for an examination or diagnostic test related to your VES examination, please contact VES immediately at 1-877-637-8387 so we can resolve the issue.

 

No. A travel voucher submission is not required for mileage reimbursement.

The VA provides us with all pertinent records that are part of your claim file. If you have any records that you have never submitted to the VA, please make sure you send them to the VA as soon as possible so they can be included with your claim file.

No. You do not need to bring a hard copy of your medical records with you to your scheduled exam.

The VA may request new exams for service-connected conditions for many different reasons, including periodic re-evaluations and requested benefit increases. The VA can assist you if you need further clarification. Please call them at 1-800-827-1000.

We ask your date of birth to verify your identify for security purposes. Since we will be discussing sensitive medical information during the call, we always want to ensure your privacy first.

We try our very best to accommodate your schedule. We assess provider availability, locations, and your preferences as we schedule appointments. Sometimes, this means we must select an alternative time frame for your appointment. If you cannot make the scheduled appointment, we are happy to help you reschedule. Please call our VES contact center at 1-877-637-8387.

No. A member of our scheduling team will reach out to you directly if a priority exam option opens in your area within 72 hours. For all other exam options, our team will rely on the details provided to our VES Contact Center and the Veteran portal to schedule your exam.

To speak with one of our Contact Center agents, contact VES by phone at 1-877-637-8387 or online at VES Contact Us to submit a question.

We always try to schedule you on the soonest day available with the provider at a location that is closest to you. If you were not scheduled for all appointments on the same day, this means the providers and facilities closest to you were not available on the same day.

The Provider selected for your evaluation is trained, certified and medically qualified to complete compensation and pension disability evaluations for Veterans and active-duty service members. Examinations are meant to evaluate your condition and are not for treatment purposes.

Our priority is to find appointment locations closest to you. Our providers are trained and certified by the VA to perform claim exams. Sometimes providers are not located in your immediate area, and we must find the best option for you that may require a further distance to travel

Yes. You may take your regularly prescribed medication(s). Please do not avoid taking any critical prescriptions for any reason. You may drink water and sips of black coffee before your fasting diagnostic appointment.

An Echocardiogram is a sonogram of the heart and is not invasive. Echocardiograms do not require an injection

For all exams, please bring the following:

  • A Photo ID
  • A list of any current medications that you’re taking
  • A copy of your VES exam letter

We also recommend wearing comfortable clothing so you can move freely during your exam.

Additional Appointment Requirements:

Audiological (hearing) examinations:

  • Please make sure that your ears are clean and free of any debris that might prevent hearing test completion.

Ophthalmology (eye) exams:

  • Please bring all currently prescribed eyeglasses.
  • Pupil dilation may be required for your exam. Please bring someone with you to assist with driving or plan to allow some time for the eye drops to wear off before driving yourself home. Please bring a pair of sunglasses with you and limit your exposure to the sun as much as possible.

No. The audiology exams evaluate the severity of your hearing loss. VES does not provide treatment or prescriptions during or after audiology exams.

VES does not have any POA authority or documents.  POA is given to a person (or entity) you’ve designated and is not transferrable. The VA does not transfer any POA authority or documents to VES. If your POA is conducting business and communication on your behalf, the official POA document must be provided to VES. This allows us to communicate with your POA and help you in the best way possible