The role VES plays in the Veteran experience

December 22, 2022

As part of the U.S. Department of Veterans Affairs (VA)’s mission to provide benefits and services to service members, Veterans and their families, the VA works with selected organizations to help deliver those major programs.

Veterans Evaluation Services (VES) was founded in 2008 to work directly with the Veterans Benefits Administration (VBA) to expedite your compensation and pension (C&P) exam.

Your exam will be the same that exam providers would perform at a VA facility. The purpose of having VES conduct your C&P exam is to make it more convenient and as close to the Veteran as we can possibly make it. VES clinicians are trained and certified under strict VA guidelines and these exams are offered at a private facility.

Through a network of professionally trained clinicians, we conduct exams in over 3,000 locations in the United States and more than 800 international locations to provide the VBA with the information they require to properly adjudicate your C&P claim.

We proud to be setting the industry standard in the veteran exam experience with a satisfaction rating of 93% of Veterans.

Below are frequently asked questions about VES’s role in the Veteran experience or visit our full list of FAQs at: https://www.ves.com/faqs.

Why is a contractor doing my examination instead of a VA doctor?
VES is working directly with the VBA to expedite your compensation and pension (C&P) exam. Your exam will be conducted by a professional trained to provide VBA the information they require to properly adjudicate your C&P claim. The purpose of having VES conduct your C&P exam is to make it more convenient and closer to the Veteran. VES clinicians are trained and certified under strict VA guidelines and these exams are offered at a private facility. Your exam will be the same that exam providers would perform at a VA facility.

Will my exam include treatment?
No. The sole purpose of this C&P exam is to evaluate your medical condition for your compensation and pension claim with the VA. Our providers will not provide treatment for your condition. If you are undergoing a medical emergency or need immediate assistance for a medical issue, please contact a VA hospital or our private medical provider immediately.

What records do you have on file for me?
The VA provides us with all pertinent records that are part of your claim file. If you have any records that you have never submitted to the VA, please make sure you send them to the VA as soon as possible so they can be included with your claim file.

Does VES have my Power of Attorney (POA)?
VES does not have any POA authority or documents. POA is given to a person (or entity) you’ve designated and is not transferrable. The VA does not transfer any POA authority or documents to VES. If your POA is conducting business and communication on your behalf, the official POA document must be provided to VES. This allows us to communicate with your POA and help you in the best way possible

Can I contact the provider directly?
VES will contact the provider on your behalf. This allows us to keep detailed accounts of communication related to your appointment(s) and ensure your case is accurate and always updated.

Am I required to pay for any appointments?
No. All providers and diagnostic facilities work directly with VES. You should never pay for any part of your VES examination or diagnostic testing. You also do not have to provide your private insurance information to an examiner or diagnostic facility when you are scheduled through VES.

What do I do if I receive a bill for a VES appointment?
If you receive a bill or are asked to pay for an examination or diagnostic test related to your VES examination, please contact VES immediately at 1-877-637-8387 so we can resolve the issue.